Many times a failure to connect can be corrected by simply re-entering your User Name or Password, or by re-starting your computer. Other times more significant configuration settings must be re-entered. This is caused by software problems in many of today's computer operating systems, either because a new program was installed that changed settings, or a damaged file, or simply for unidentifiable operating system problems. ElkNet has no ability whatsoever to change any settings on your computer. If you are having connect problems, try restarting your computer and re-entering your User Name and Password on your dialer's connect screen. If this does not help, check your other dial-up networking settings against the information ElkNet provided you when you signed up. We encourage you to call our Help Desk for assistance if needed (262-723-8324 Monday - Friday 8AM - 6PM) for assistance.