ElkNet will only disconnect a customer for one of two reasons; the customer has not used the Internet in the last 45 minutes, or their connection has been up for over twelve hours. ElkNet is an unlimited USE service. This means that you can USE the service as much as you wish during the month, but it does not mean that you can connect your computer and leave it connected for extended periods when you are not actually using the service. If there has not been any activity for 45 minutes, your session will be disconnected so that other customers may use the port you were on. Any activity at all, e-mail, surfing, file transfers, will prevent ElkNet from disconnecting you. Some customers try to circumvent this policy by using various methods to create false activity, even when they are not using their computer. For this reason, ElkNet will also disconnect excessive sessions after 12 hours, as it is unlikely that an actual customer would have a solid, uninterrupted session of this length. Both of these activities are known as Port Camping. For customers that have legitimate needs to remain connected for extended periods, we do offer a service called Dedicated Dial-up where you receive your own private access number. If you are being disconnected other than for 45 minutes of inactivity or for exceeding a 12 hour session, then it is NOT ELKNET that is disconnecting you. See Connection Tips for possible causes.